Lost Sale for T-Mobile

Phone caseAs you know, Jesse and I both got our new phones this weekend. And we both needed to get cases for them right away to keep them safe and in good condition. The problem came when I didn’t like any of the case choices at the Apple store. Sure, they would have served the purpose, but I wanted a cute one.  They didn’t have cute ones.  They only had plain black or clear cases.

So, when we left we headed over to Best Buy to check out their case choices.  They had a lot more selection, but still no cute ones.  I ended up picking the best one I could find even though it was plain black.  But then the Best Buy guy suggested we might want to check the kiosks at the mall because they often have more choices.

That sounded like a good idea, so we headed to the mall really quick since it is right across the street.  Now, usually the kiosk people are dying to “help” you.  They often call out to you as you are just walking through the mall.  They try to stop you and convince you to buy one of their phones.  “Hey you!  What kind of phone do you have?”  Well, we experienced quite the opposite from this T-Mobile girl.

Since I was just looking for a case that my phone could slide into we were checking out all the phone brands to find one I liked.  When we stopped at the T-Mobile kiosk, the girl seemed helpful enough at first.  She asked if she could help and what we were looking for.  Then she found out I wanted to put my iPhone in the case.  She rudely said, “These aren’t made for the iPhone, they are made for our phones.”  I understand that, but I think it will fit.  Nope… she quickly pushed us away telling us their cases wouldn’t work for me.  The thing is I had in my hand a case that looked like it would have worked for my phone just fine.  Nothing like talking your customers out of buying anything from you!

By the way, I ended up with an Eddie Bauer case from Best Buy.  And guess what??  It is made for “smart phones” in general, and is working out well.